Products and Returns

Terms of use of Kremastres.Com Products

Products:

The customer is informed about the availability of the products through appropriate verbal indications. The online store includes products marked "available" and products marked "not available". In addition, the various product offers displayed in the online shop are always valid until stocks are exhausted.
All customers are required to unpack and check the items and notify the company in case of aesthetic defects within 10 days. After 10 days, the goods are considered to have been received in perfect condition.

Returns of products at the COMPANY's charge:

Return of products at the COMPANY's charge can be carried out in all cases in which the order is executed incorrectly; i.e. in case of delivery of an item other than the one ordered by type or quantity or in case the item has damaged packaging during delivery, completely or for the most part or in case it is found that the item is defective. In this case, the customer must either not accept the receipt of the product from the beginning, or request its return, after consultation with the COMPANY. The products must be returned in the condition in which they were received by the customer. In case they are not returned within the time agreed upon after consultation with the COMPANY, then the E-Shop is entitled to not accept the return and therefore to refuse the replacement.
In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. Invoice) and its complete packaging. The return of products at KREMASTRES.COM's charge will be carried out either by KREMASTRES.COM's personnel and means of transport or by courier.

In case of return of the products, and under the condition that they will have been previously received and checked by the COMPANY, the refund to the customer will be made by cancelling the credit card charge, which will be done by KREMASTRES.COM or by return-deposit of the money in the customer's bank account.

In case the products are returned damaged or incomplete the COMPANY has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other party to a total or partial set-off of its claim against the customer.

Returns of products which are considered defective upon delivery at the COMPANY's charge:

In case any product(s) are considered defective upon delivery, the return of the product(s) will be at the COMPANY's charge. In this case, the return of the defective product(s) can be made either by the customer himself at the central warehouses of KREMASTRES.COM, or by sending it/them, with the COMPANY bearing the costs of receipt, by means of its absolute choice and after consultation of the customer with the staff of the COMPANY's Online Store.
The return of products, which are considered defective upon delivery to the customer, will be made within ten (10) calendar days from the delivery to the customer. After the 10 days, the goods shall be deemed to have been received in perfect condition.

At the same time, the product should not be damaged and should have all the original documents that accompanied the product (e.g. Invoice) and its complete packaging.

In case of return of products and under the condition that they have been previously received and checked by the COMPANY, the refund to the customer will be made a) in case of payment by credit card, by cancelling the credit card charge of the customer, which will be done with the care of the COMPANY and b) in case of payment by cash, if the customer had chosen the option "pickup from the store" will be made by returning the money to him from the store in which he made the purchase.